Your Website in
Safe Hands
Real Human Support
All in One Simple Monthly Plan
Essential
Growth
Premium
See Exactly
What You Get
| Essential | Growth | Premium | |
|---|---|---|---|
| Fast Secure Hosting & SSL | ✓ | ✓ | ✓ |
| Daily Backups | ✓ | ✓ | ✓ |
| Security & Uptime Monitoring | ✓ | ✓ | ✓ |
| Software Updates Tested | Monthly | Weekly | Weekly |
| Edit Time | Up to 30 Min/Mth | Up to 2 Hours/Mth | Up to 5 Hours/Mth |
| Catch-Up Sessions | Monthly 15-Min | Fortnightly 15-Min | Weekly 30-Min |
| Strategy Call | – | – | Fortnightly |
| Monthly Report | Health | Health + Speed + SEO | Full Report |
| Support Response | 1 Business Day | Same Business Day | Same Business Day |
| Premium Licences Included | ✓ | ✓ | ✓ |
| Privacy & Cookie Tools | ✓ | ✓ | ✓ |
| Form Spam Protection | ✓ | ✓ | ✓ |
Your Questions Answered
Can I Cancel Anytime?
Yes.
Monthly plans: renew on the same date each month. Cancel at least 24 hours before your next renewal date and your services continue until the day before that date. For example, if you pay on 24 November and cancel by 23 December, your services continue until 23 December with no further payments.
Yearly plans: cancel at least 24 hours before your renewal date and you won’t be charged for the next year. If you cancel during the year, we charge the months you’ve used at the normal monthly price (a started month counts as a full month) and refund the rest.
Can I Switch Plans?
Yes.
Upgrades start straight away, and you pay the difference for the rest of your billing period. Monthly downgrades start from your next renewal date. Yearly downgrades start the day you change, with a fresh 12-month term, and we refund the remaining balance of your old plan after your new plan is paid for.
What Counts as an Edit?
Small changes to your existing website, like updating text, photos, prices or opening hours. New pages, new features or a redesign are quoted separately before we start.
Does Unused Edit Time Roll Over?
No. Your edit time resets at the start of each billing month.
What Is a Catch-Up?
A short phone or video chat to review your website, plan updates and answer your questions.
Moving From Another Host?
We can move your WordPress website to our hosting. Any premium theme or plugin licences stay in your name. Websites built on Wix or Squarespace need a rebuild, and we’ll quote before we start.
What If Someone Else Built My Website?
We back up your website and run a website health check first, then tell you in writing about any issues, and quote any fixes before we start.
Which Currency Will I Pay In?
Australian or US dollars, whichever you choose when you sign up. Your bank may charge a currency conversion fee.